SoftaCARD is a Dust extracted animal bedding that's suitable for rodents, cavies, equines and felines

Shipping & Returns

Usually orders placed before 6pm will be shipped on the following working day.

Orders placed after 6pm will be shipped on the 2nd working day.

We use UKMail/DHL courier who aim to deliver within one or two working days of collecting your order from us.

All prices quoted includes postage unless you have been advised otherwise after placing the order.

You have a right to cancel your order for any item purchased on our website prior to its dispatch.

To cancel your order, please contact us by telephone or via email at: before we have dispatched your goods and we will issue a full refund to you.

 If we have already shipped any of the items on your order then the delivery costs incurred will be charged to you and not refunded.

You may cancel your order within 7 working days of delivery by calling us on 07929113627 or by emailing us at: 

Please confirm your contact name, address, email address and contact telephone/mobile number, order reference number and date that you placed your order within your cancellation  correspondence.

Returning unwanted items

Goods must be returned unused, as new, in saleable condition and with the original packaging. We cannot accept goods which do not meet these requirements.

We must be notified prior to you returning any items, either by calling us on 07929113627 or e-mail  to . We will issue you with a returns reference number. Please ensure that the item(s) is/are suitably packaged with original packaging where possible and please enclose your contact details along with the return reference number, reason for return and whether you require a refund or replacement. Please send the return parcel to Finacard Bedding Company Ltd, UnitG Westcarr Industrial Estate Attleborough NR17 1AN.We recommend that you obtain proof of posting for your records. For heavier items it may be cheaper to use our 3rd. party courier collection at a cost of £15.00 per 25kg. or part thereof. This cost will be deducted from any refund issued.

Please note that a refund of the returned item(s)  will only be given if the item(s) is/are unused, as new, in saleable condition and with the original packaging.

Upon receipt of the goods any refunds will be reimbursed within 30 days. The cost of returning any unwanted items will be covered by you.

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Finacard Bedding Company Ltd
NR17 1AN
VAT No: 305 5239 25